Customer Service Rep (CSR) - Bilingual (Spanish)

Qualifications

• High School Diploma/GED required
• Associates Degree or Bachelor's Degree preferred
• Minimum of two years' experience in an administrative, customer service or healthcare reimbursement environment
• Bilingual in Spanish
• Extensive experience in healthcare customer service considered in lieu of other experience
• Strong computer skills including proficiency in Microsoft Office and databases (client accounts software)
• Exceptional organizational skills, with attention to detail
• Excellent communication skills (verbal & written)
• Self motivated and independent individual willing to work in a team environment

Benefits

• Medical and dental benefits
• 401(k) plan with employer match
• Generous paid time off with accrual starting on the date of hire, including seven paid holidays
• Additional voluntary benefits as well as employee discount programs

About the role

Focuses on excellent internal and external customer service. Provides dedicated support to programs and/or departments as a member of a team to ensure team coverage to all critical functions. Commitment to access to services, quality and financial strength of organization.