Customer Service Rep - Bilingual (English & Spanish)

About the role

Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and the red SOLO cup, Dart products have been keeping people on the go and having fun for 65 years. We’re a family-owned, family-focused company of 12,000 employees united by a shared set of values and dedicated to providing exceptional customer service.

Responsibilities

• Provide exceptional customer service through the timely and accurate entering and reviewing of orders as well as responding and resolving customer-related questions.
• Process customer orders and respond to routine customer inquiries.
• Effectively communicate with customers and internal departments on order status and inquiries regarding order processing.
• Utilize customer service software to accept incoming workload and prioritize responses received from both internal and external customers.
• Consult and keep management apprised of non-standard order requests.
• With guidance from Supervisor, understand and interpret customer inquiries to determine the best options for resolution.
• Participate in department-led training aimed at enhancing departmental knowledge and cross-departmental collaboration.
• Utilize customer notes to accurately respond to inquiries and process orders.

Requirements

• High school diploma or equivalent.
• Customer service experience in an office environment.
• Excellent verbal and written skills necessary to communicate with internal and external customers.
• Strong attention to detail and accuracy.
• Ability to maintain composure when faced with stressful situations.
• Ability to independently multi-task when performing standard and routine processes.
• Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities.
• Ability to exhibit creativity and flexibility in solving customer problems.
• Spanish speaking and writing skills.

Preferred Qualifications

• Six (6) months of customer service experience in a call/contact center environment.
• SAP experience.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• 401(k) with company matching contributions.
• Paid vacation and holidays.
• Short-term disability.
• Tuition assistance.
• Product discounts.

Dart Container is a drug-free workplace. Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer. THC testing ONLY when such testing is required by law.