Bilingual Customer Service Rep
About the role
The Bi-lingual CSR1 answers telephone and written inquiries from clients and agents, performing research and solving problems as authorized.
Responsibilities
- Knowledge Skills and Abilities:
- Ability to successfully complete Life Technical training including classroom exam and phone assessment
- Previous customer service experience preferred
- Excellent verbal and written communication skills in Spanish and English
- Ability to organize and present facts in a clear and concise manner in both speech and correspondence
- Ownership mentality
- Good voice quality (clarity, tone, etc.)
- Schedule: 40 hours per week, Monday–Friday 8:00am - 5:00pm
- Salary: $35,000-37,000 based on experience
Qualifications
- Mental Demands: Reading comprehension, Attention to detail, Decision-making, Confidentiality, Problem Solving, Excellent verbal communications, Excellent written communication, Reasoning, Applied knowledge
- Physical Demands: Sitting, Speaking, Hearing, Writing, Attendance
- Equipment: Computer, Headset, Webcam, Microsoft Office, Internet systems (web browsers, email, etc.), Call Center components
- If Working Remote: High speed internet, PC or laptop with high speed capability
Benefits
- Day one health, dental, and vision insurance
- 401(k) Plan with competitive employer match
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Spending Account & Health Savings Account
- Professional development
- Tuition reimbursement
- Company-sponsored social and philanthropy events
Pay
$35,000-37,000 based on experience
Schedule
40 hours per week, Monday–Friday 8:00am - 5:00pm
Skills
Ability to successfully complete Life Technical training including classroom exam and phone assessment
Previous customer service experience preferred
Excellent verbal and written communication skills in Spanish and English
Ability to organize and present facts in a clear and concise manner in both speech and correspondence
Ownership mentality
Good voice quality (clarity, tone, etc.)
Benefits
- Day one health, dental, and vision insurance
- 401(k) Plan with competitive employer match
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Spending Account & Health Savings Account
- Professional development
- Tuition reimbursement
- Company-sponsored social and philanthropy events
Pay
$35,000-37,000 based on experience
Schedule
40 hours per week, Monday–Friday 8:00am - 5:00pm
Equal Opportunity Employer
Primerica, Inc., and its subsidiaries provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.