Bilingual Remote Medical Scheduling Specialist - Patient Access Center

About the role

As a Remote Bilingual Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with patients, and providing value for the people and communities we serve. This is a fully remote opportunity.

Responsibilities

• Complete accurate patient appointment scheduling across multiple clinics, depending on assignment.
• Receive inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests.
• Assess caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately document and route communications to the appropriate staff via the EMR.
• Verify patient demographics and insurance information, ensuring compliance with applicable requirements.
• Research patient requests within the medical record, provide necessary information, and resolve inquiries effectively while maintaining patient confidentiality.
• Monitor EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively.
• Provide timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards.
• Comply with all policies and standards.
• Perform other duties as assigned.

Requirements

• Bilingual in English and Spanish.
• High School Diploma or GED required; Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred.
• 1-3 years of experience in scheduling, operations, or healthcare administration required.
• 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations.
• Proficiency in scheduling software, EMR systems, and Microsoft Office Suite.
• Excellent verbal and written communication skills with strong customer service orientation.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments.
• Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols.
• Applicants must be authorized to work in the U.S. for any employer; this position is not eligible for immigration sponsorship now or in the future.

Benefits

• Paid Time Off (PTO).
• Comprehensive Health Benefits - Medical, Dental & Vision.
• 401k with company match.
• Tuition reimbursement.

About the company

Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.