Remote Medical Scheduling Specialist - Patient Access Center

About the role

As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you'll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. This role focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership.

Responsibilities

• Completes accurate patient appointment scheduling across multiple clinics, depending on assignment
• Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests
• Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff; for non-urgent requests (refills, clinical questions), accurately documents and routes communications to the appropriate staff via the EMR
• Verifies patient demographics and insurance information, ensuring compliance with applicable requirements
• Researches patient requests within the medical record, provides necessary information, and resolves inquiries effectively while maintaining patient confidentiality
• Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively
• Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• H.S. Diploma or GED required
• Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred
• 1-3 years of experience in scheduling, operations, or healthcare administration required
• 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations

Skills

• Proficiency in scheduling software, EMR systems, and Microsoft Office Suite
• Excellent verbal and written communication skills with strong customer service orientation
• Delivers prompt, courteous, and knowledgeable support to customers
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments
• Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols

Benefits

• Paid Time Off (PTO)
• Comprehensive Health Benefits - Medical, Dental & Vision
• 401k with company match
• Tuition reimbursement

This is a fully remote opportunity. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.