Remote Medical Scheduling Specialist - Patient Access Center

Job Summary

As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our Team Members Enjoy a Robust Benefits Package Including:

• Paid Time Off (PTO)
• Comprehensive Health Benefits - Medical, Dental & Vision
• 401k with company match
• Tuition reimbursement

Essential Functions

• Completes accurate patient appointment scheduling across multiple clinics, depending on assignment.
• Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests.
• Affirms caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and route communications to the appropriate staff via the EMR.
• Verifies patient demographics and insurance information, ensuring compliance with applicable requirements.
• Researches patient requests within the medical record, provides necessary information, and resolves inquiries effectively while maintaining patient confidentiality.
• Maintains EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively.
• Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred
• 1-3 years of experience in scheduling, operations, or healthcare administration required
• 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations

• Proficiency in scheduling software, EMR systems, and Microsoft Office Suite
• Excellent verbal and written communication skills with strong customer service orientation
• Delivers prompt, courteous, and knowledgeable support to customers
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments
• Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols