Remote Medical Scheduling Specialist - Patient Access Center

Job Description

Completes accurate patient appointment scheduling across multiple clinics, depending on assignment.

Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests.

Affirms caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and routes communications to the appropriate staff via the EMR.

Verifies patient demographics and insurance information, ensuring compliance with applicable requirements.

Researches patient requests within the medical record, provides necessary information, and resolves inquiries effectively while maintaining patient confidentiality.

Maintains communication workflows by monitoring EMR in-baskets, call center systems, and related technology (as needed).

Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards.

Requirements

• H.S. Diploma or GED required
• Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred
• 1-3 years of experience in scheduling, operations, or healthcare administration required
• 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations
• Proficiency in scheduling software, EMR systems, and Microsoft Office Suite
• Excellent verbal and written communication skills with strong customer service orientation
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments
• Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols

Qualifications

• About the company
• The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership.

Benefits

• Paid Time Off (PTO)
• Comprehensive Health Benefits - Medical, Dental & Vision
• 401k with company match
• Tuition reimbursement