Patient Access Scheduling Representative (Remote)

Our client is a faith-based, nonprofit, integrated health system serving over 100 communities on the West Coast and Hawaii. It operates more than 440 sites of care, including 27 acute care facilities, delivering services in hospitals, clinics, home care, and hospice agencies across both rural and urban areas. The organization emphasizes compassionate care driven by a mission to inspire health, wholeness, and hope.

About the Role

The Patient Access Scheduling Representative supports patient care by managing patient access and scheduling functions efficiently. This position ensures patients are correctly scheduled and prepared for their appointments, verifies insurance eligibility and authorizations, and provides excellent customer service to patients, providers, and internal teams. The role is crucial for facilitating smooth patient experiences and supporting clinical and administrative staff.

Responsibilities

• Schedule, confirm, and modify patient appointments according to needs and guidelines
• Communicate preparation instructions to patients to ensure readiness for procedures
• Coordinate with referring and ordering providers to arrange appropriate services
• Obtain and update patient demographic, insurance, and financial information for accurate registration
• Verify insurance eligibility and authorization requirements
• Confirm accurate patient identification and medical record number assignment
• Ensure necessary orders, authorizations, labs, premedication, and implant information are in place
• Obtain external medical records to support scheduled services
• Provide exceptional customer service to patients, providers, and internal departments
• Process patient and provider messages accurately and promptly
• Support clinicians, technologists, and team members with scheduling and access needs
• Perform other related duties as assigned

Requirements

• High School Diploma or GED required
• Associate’s or Technical degree in business or related experience preferred
• Minimum one year of customer service experience, preferably in healthcare or service-oriented environment
• Minimum one year experience in Patient Access, Revenue Cycle, physician office, healthcare insurance, or related field