Remote Patient Scheduling Representative

About the role

This is a 6-month contract position for a Patient Scheduling Representative to support patients in a high-volume healthcare call center environment. The role is full-time, Monday-Friday, and ideal for individuals with call center experience who enjoy providing excellent customer service and helping patients access care.

Responsibilities

• Handle 70+ inbound calls daily.
• Schedule appointments including physicals, sick visits, wellness exams, consults, hospital follow-ups, and CDL exams.
• Provide exceptional customer service and strive for first-call resolution.
• Document patient information and communicate with clinical teams.
• Troubleshoot scheduling issues and escalate concerns as needed.
• Participate in team meetings and ongoing training.

Requirements

• High School Diploma/GED or equivalent experience.
• 2+ years of healthcare or medical office experience.
• 2+ years of call center experience.

Schedule

• Full-time, Monday-Friday.
• 100% remote training.
• 8-hour shift scheduled between 8:00 AM-6:00 PM EST.
• Candidates must be on camera and actively engaged during training.