Remote Patient Contact Center Specialist - Bilingual English/Spanish

Job Duties & Essential Functions

• Handle a high volume of inbound calls from patients in a professional and positive manner, while driving exceptional, individualized customer service.
• Answer inquiries by researching, locating, and providing relevant information; including any promotional or new product information when applicable.
• Forward customer requests to appropriate departments when needed.
• Maintain accurate records in the Patient Contact Center and Electronic Medical Records (EMR) databases by entering information timely and ensuring all files are up to date.
• Document all call information according to standard operating procedures.
• Maintain patient privacy according to HIPAA regulations.
• Ensure a significant working knowledge and understanding of procedure, protocol, and office guidelines.
• Handle outbound calls upon request.

Required Qualifications

• Excellent written, verbal, and listening skills.
• Prior experience in a Call Center or Customer Service environment.
• Proficient in relevant computer applications (Word, Excel, PowerPoint, Google Suite, etc.); data entry and typing.
• Working knowledge of customer service principles and practice, call center technology, and administration and clerical processes; sound decision making and organizational skills.
• Excellent customer service skills and the ability to remain calm in stressful situations.
• Bilingual English/Spanish (must live in New York, New Jersey, Connecticut, Pennsylvania, or Massachusetts).

Preferred Qualifications

• High School diploma or equivalent required; degree in communications or related field preferred.

Salary Range

$19 an hour

Work Schedule

Monday-Fridays (8 hour shift)2 Weekend Commitment (8-hour shift)

Benefits

• Remote position
• Medical/Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Company Paid Term Life Insurance & Long-Term Disability
• Supplemental Insurance Benefits
• Employee Assistance Program (EAP)
• Retail Plan - 401(k)
• Paid Time Off (PTO)
• Paid Holidays
• Career Development Programs

Equal Employment Opportunity Statement

SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.