Bilingual Patient Scheduling Coordinator

About the role

Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, is seeking an Intake Coordinator to enhance the patient experience by serving as the primary point of contact and administrative intake coordinator for new/established patients and/or family members.

Responsibilities

• Provide superior customer service by listening, communicating professionally and effectively on every call.
• Handle high volume of incoming calls (40-60 calls per day) through inbound ACD for appointment requests, directions and multiple inquiries.
• Schedule patient appointments for designated departments to include medical procedure directives from faxes, phone or other instructions and contacts doctors’ offices to resolve discrepancies.
• Adequately transfer and route calls to triage nursing, physicians, financial assistance and other personnel or departments.
• Collect and/or confirm patient demographics and insurance information as required and accurately enter data into department’s scheduling system.
• Provide accurate, detailed information to patients regarding appointment preparations, time of patient scheduled arrival, and any other directional information needed.
• Takes appropriate action in responding to patient questions.
• Page on-call physicians with consult information and maintain documentation.
• Maintain current insurance authorization knowledge and referral needs.
• Follows company procedures to involve the appropriate departments for assistance.
• Meet departmental goals and weekly and monthly individual goals as assigned.
• May prepare outgoing mail correspondence (New Patient Packets) for new patients.
• Perform other administrative duties as assigned.

Requirements

• High school diploma or GED equivalent required; Associate’s degree preferred.
• Must have healthcare experience including understanding of medical terminology; Medical Assistant preferred.
• Minimum 2-3 years of experience in an ACD Healthcare call center environment required; scheduling experience preferred.
• EMR or Epic experience preferred.
• Proven strong oral and written communication skills required.
• Proficient computer skills with a high degree of accuracy required.
• Demonstrated excellent customer service skills, good judgement and problem-solving ability.
• Bilingual a plus.

Qualifications

• High school diploma or GED equivalent required.
• Associate’s degree preferred.
• Minimum 2-3 years of experience in an ACD Healthcare call center environment required.
• Medical Assistant preferred.
• EMR or Epic experience preferred.
• Strong oral and written communication skills.
• Proficient computer skills with a high degree of accuracy.
• Excellent customer service skills, good judgement and problem-solving ability.
• Bilingual a plus.

Skills

• Strong customer service skills.
• Effective communication skills.
• Proficiency in computer systems.
• Knowledge of medical terminology and healthcare regulations.
• Ability to handle high-volume call volumes.
• Experience in scheduling and appointment management.
• Knowledge of insurance authorization and referrals.
• Ability to follow company procedures and assist in various departments.

Benefits

Employees who pass a company-approved Qualified Interpreter exam are eligible to receive additional pay. Employees must keep the certification active to receive the additional pay.

Pay

Details about pay are not specified in the job posting.

Schedule

The schedule is not specified in the job posting.

Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, is comprised of more than 60 pediatric cardiologists providing comprehensive services for patients from before birth to age 21 who have acquired or congenital heart disease.