Bilingual Remote Customer Service Representative

About the Role

This is a fully remote, contract position based in Miami, FL. The role focuses on delivering the highest level of customer service experience, problem-solving, and administrative support within the healthcare and insurance sectors.

Responsibilities

• Answer customer calls and engage with customers over the phone or via online chat.
• Assist customers with password resets, account creation, document uploads, and general inquiries.
• Help customers manage their accounts, verify eligibility for coverages, and review healthcare options.
• Find creative solutions to consumer problems and resolve issues in a timely manner.
• Diagnose, assess, and troubleshoot problems or issues efficiently.
• Serve as an expert on company products, policies, and procedures, demonstrating flexibility with changing updates.
• Adhere to regulated communication guidelines across all channels.
• Interpret and follow defined procedures and policies.
• Input customer information into databases and perform various administrative duties as assigned.

Requirements

• Professional retail or high-level food service background required; call center or customer service experience preferred.
• Recent work history with no large gaps in tenure.
• Ability to troubleshoot technical issues with home equipment (e.g., internet connectivity).
• Must pass an Internet Familiarization Assessment.
• Demonstrated understanding of workflow processes and ability to provide well-rounded responses to specific questions.
• Ability to follow policies and procedures while maintaining productivity and professionalism.
• Bilingual in Spanish is a strong asset.

Disqualifiers: Candidates unable to demonstrate workflow understanding, provide detailed responses, follow policies, or show professionalism will not be considered.

No hire states: Washington, Washington DC, California, Puerto Rico, Hawaii.

Skills

• Customer service
• Call center operations (inbound calls)
• Healthcare and insurance knowledge
• Bilingual in Spanish
• Microsoft Office proficiency
• Problem-solving and troubleshooting

Pay

The pay range for this position is $19.00 - $19.00 per hour. Individual compensation will depend on qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. If eligible, benefits for this temporary role may include:

• Medical, dental, and vision coverage
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available)
• Life Insurance (voluntary Life & AD&D for employee and dependents)
• Short-term and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

About TEKsystems

TEKsystems is a leading provider of business and technology services, accelerating transformation for clients. With a team of 80,000 professionals, TEKsystems serves over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. The company specializes in full-stack technology services, talent solutions, and real-world applications, driving change through strategic collaboration and hands-on execution.