Bilingual Remote Customer Service Representative

About the role

This is a fully remote, contract position based out of Tampa, FL. The role is entry-level and focuses on delivering high-level customer service in a call center environment, primarily within the healthcare and insurance sectors.

Responsibilities

• Deliver the highest level of customer service experience via phone and online chat.
• Assist customers with password resets, account creation, and document uploads.
• Answer general customer inquiries and provide account management support.
• Verify customer eligibility for coverages and review healthcare options.
• Diagnose, assess, and resolve customer problems or issues in a timely manner.
• Find creative solutions to consumer problems.
• Serve as an expert on company products, policies, and procedures.
• Display flexibility and adaptability to changing project or program updates.
• Demonstrate corporate values consistently.
• Complete extensive self-study, training, and testing; pass required exams to proceed through certifications.
• Adhere to regulated communication guidelines across all channels.
• Interpret and follow defined procedures and policies.
• Input customer information into databases and perform various administrative duties as assigned.
• Troubleshoot equipment issues while working from home (e.g., internet connectivity).

Requirements

• High-level customer service or call center experience preferred, but professional retail or food service experience is also considered.
• Recent work history with no large gaps in tenure.
• Ability to troubleshoot technical issues (e.g., home internet equipment).
• Must pass an Internet Familiarization Assessment.
• Bilingual in Spanish is a top skill.
• Must demonstrate understanding of workflow processes and provide well-rounded responses to specific questions.
• Must exhibit productivity, professionalism, and a helpful attitude during conversations.

Candidates from the following locations will not be considered: Washington, Washington DC, California, Puerto Rico, Hawaii.

Skills

• Customer service
• Call center operations (inbound calls)
• Healthcare and insurance knowledge
• Bilingual in Spanish
• Customer support
• Microsoft Office

Pay

The pay range for this position is $19.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available)
• Life Insurance (voluntary life and AD&D for employees and dependents)
• Short-term and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)