Bilingual Remote Customer Service Representative

About the role

This is a fully remote, contract position based out of Houston, TX. You must be flexible to work between 7:45am–10:00pm.

Responsibilities

• Deliver the highest level of customer service experience.
• Answer customer calls, reset passwords, assist with creating accounts, upload documents, and answer general questions.
• Engage with customers over the phone and reply to online chat inquiries.
• Help customers manage their accounts, verify eligibility for coverages, and review healthcare options.
• Problem-solve by finding creative solutions to consumer problems that arise.
• Diagnose, assess, and resolve problems or issues in a timely manner.
• Be an expert on the company, product, and policies.
• Display flexibility and willingness to accept constantly changing project/program updates.
• Demonstrate corporate values on a consistent basis.
• Complete extensive self-study, training, and testing; eligibility to proceed through training and certifications is dependent upon passing required exams.
• Adhere to regulated guidelines for communications via all channels.
• Interpret and follow defined procedures and policies.
• Perform administrative duties, including inputting customer information into a database and other assigned tasks.

Requirements

• High school diploma or GED required.
• Call center experience is preferred but not required.
• Must be willing to complete 2 virtual assessments and send a photo of home work setup.
• Must be bilingual.

Pay

The pay range for this position is $19.00–$19.00 per hour. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include specific elections, plan, or program terms. If eligible, benefits for this temporary role may include:

• Medical, dental, and vision insurance.
• Critical illness, accident, and hospital coverage.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available.
• Life insurance (voluntary life and AD&D for the employee and dependents).
• Short- and long-term disability.
• Health spending account (HSA).
• Transportation benefits.
• Employee assistance program.
• Time off/leave (PTO, vacation, or sick leave).