Bilingual Remote Customer Service Representative

About the role

This is a contract, fully remote position based in El Paso, TX, at the entry level.

Responsibilities

• Deliver the highest level of customer service experience.
• Answer customer calls, reset passwords, assist with creating accounts, and upload documents.
• Answer general questions and engage with customers over the phone and via online chat.
• Help customers manage their accounts, verify eligibility for coverages, and review healthcare options.
• Find creative solutions to consumer problems, diagnose, assess, and resolve issues in a timely manner.
• Serve as an expert on the company, product, and policies.
• Display flexibility and willingness to accept constantly changing project/program updates.
• Demonstrate corporate values consistently.
• Complete extensive self-study, training, and testing; pass required exams to proceed through certifications.
• Adhere to regulated guidelines for communications via all channels.
• Interpret and follow defined procedures and policies.
• Input customer information into a database and perform various administrative duties as assigned.

Pay

$19.00 - $19.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)