Bilingual Remote Customer Service Representative
About the role
This is a contract, fully remote position based out of McAllen, TX.
Responsibilities
- Deliver the highest level of customer service experience.
- Answer customer calls, engage with customers over the phone, and reply to online chat inquiries.
- Assist with resetting passwords, creating accounts, and uploading documents.
- Answer general customer questions and help customers manage their accounts.
- Verify eligibility for coverages and review healthcare options.
- Problem-solve by finding creative solutions to consumer problems.
- Diagnose, assess, and resolve problems or issues in a timely manner.
Requirements
- Entry-level experience.
Pay
The pay range for this position is $17.00 - $17.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Benefits
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include the following for this temporary role:
- Medical, dental, and vision.
- Critical Illness, Accident, and Hospital coverage.
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
- Life Insurance (Voluntary Life & AD&D for the employee and dependents).
- Short- and long-term disability.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time Off/Leave (PTO, Vacation, or Sick Leave).
About TEKsystems
TEKsystems is a leading provider of business and technology services, accelerating business transformation for clients. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500 across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we partner with progressive leaders to drive change and deliver business outcomes.