Bilingual Pharmacy Support/Call Center Representative (Remote)

Bi-lingual Pharmacy Support Call Center Representative Remote role with flexible shifts This position involves providing customer support for pharmacy programs, focusing on payment assistance such as co-pay cards, vouchers, and program eligibility. Key responsibilities include handling requests via phone, email, or fax, troubleshooting issues like submission rejections, and documenting resolutions. The role requires assessing and resolving user inquiries promptly, escalating unresolved issues, and suggesting operational improvements. Qualifications include a High School Diploma or equivalent, pharmacy technician experience, HIPAA certification, and at least 3 years of call center experience. Bilingual proficiency in English and Spanish is essential, with additional experience in medical claim processing a plus. The role demands the ability to work 40 hours weekly across multiple shifts. Compensation is $18.00 per hour, with opportunities for full-time conversion and benefits. The role emphasizes a diverse, inclusive environment and adherence to ethical hiring practices.