Bilingual Personal Lines CSR

About the role

Seeking a dedicated and professional Bilingual Personal Lines Customer Service Representative (CSR) to join a team. This role is an excellent opportunity for a motivated individual with a passion for providing exceptional customer service and a strong background in personal lines insurance.

Responsibilities

• Provide exceptional customer service to clients by addressing inquiries, resolving issues, and ensuring satisfaction with personal lines insurance products.
• Manage and maintain client accounts, ensuring accuracy and compliance with company policies and industry regulations.
• Assist clients with policy renewals, endorsements, and claims processing.
• Educate clients on available insurance options and recommend appropriate coverage based on their needs.
• Collaborate with team members to ensure seamless service delivery and contribute to the overall success of the department.
• Utilize company software to document client interactions and maintain accurate records.

Requirements

• Language Skills: Bilingual proficiency in English and another language is required.
• Licensure/Certifications: Relevant insurance licensure/designations preferred.
• Experience: Minimum of 2-3 years of experience in personal lines insurance or a related field.
• Technical Skills: Familiarity with insurance software and tools is preferred.
• Interpersonal Skills: Strong communication, problem-solving, and organizational skills.
• Work Ethic: Ability to work onsite in Faribault, MN, with a commitment to delivering high-quality customer service.

Pay

Salary Range: $50,000 - $55,000 annually

Benefits

Comprehensive benefits package offered through Sunstar.

Travel Requirements: None