Bilingual Patient Coordinator - (English / Spanish)

Key Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic.
• Safeguards patient information in the electronic medical record (EMR) by entering data accurately and updating it regularly for all patients.
• Collects and posts patient payments correctly, ensuring that collections are balanced daily.
• Schedules patient appointments based on patient needs, provider requests, and approved scheduling guidelines.
• Maintains a clean and orderly work environment to reflect the professional appearance of the Clinic.
• Keeps management team informed of all activities and ongoing issues within the medical clinic.
• Adheres to relevant regulatory guidelines and laws, including HIPAA/HITECH, HRSA, NCQA PCMH, and OSHA.

Skills

• Ability to perform cash, check, and credit card payment transactions with accuracy.
• Bilingual Spanish/English proficiency is preferred.
• Strong interpersonal skills and the ability to work effectively with people from diverse backgrounds.
• Knowledge of computer software such as Microsoft Office, proficiency in current practice management systems, and electronic medical records.

Required Qualifications

• A high school diploma or equivalent is required.
• Bilingual Spanish/English proficiency is required.
• Experience in reception, health care, and/or customer service is required.