Bilingual Patient Coordinator - (English & Spanish)

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic.
• Surens patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.
• Surens patient payments are collected, posted correctly to accounts and collections are balanced daily.
• Coodinates with Patient Financial Services on required patient information in the EMR, payments and insurance inquiries.
• Schedules patient appointments appropriately, based on patient needs, provider requests and approved scheduling guidelines.
• Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times.
• Keeps management team informed of all activities and on goings in the medical clinic.
• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH and OSHA.

Requirements

• High school diploma or equivalent required.
• Bilingual Spanish/English is required.

Skills

• Ability to perform cash, check and credit card payment transactions with accuracy.
• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.
• Able to perform proficiently on current practice management system and/or electronic medical records.