Patient Care Coordinator (Bilingual - English & Spanish)

Responsibilities

• Communicates with patients via phone to establish rapport, ensure clinical compliance, and establish next shipment of medication.
• Communicates with order management and fulfillment team to engage compliance, and to address concerns as noted during patient communication.
• Accepts direction from pharmacist(s) and Leadership regarding various elements of specialty call compliance programs.
• Completes all Patient Care Coordinator responsibilities fluently in both English and Spanish.
• Additional projects and activities as assigned.

Requirements

• High school diploma or graduate education degree (GED).
• 1-3 years customer service experience in a call center environment.
• Excellent communication, organizational and interpersonal skills.
• Bilingual – Fluent in English and Spanish, especially in medical terms.

Qualifications

• Required: High school diploma or equivalent.
• Preferred: Bachelor’s degree.
• 1-3 years’ experience in a specialty pharmacy call center environment.
• Healthcare interpreter certification from a nationally recognized institute (Certification Commission for Healthcare Interpreters or the National Board of Certification for Medical Interpreters) or willingness to become certified.

Benefits

• Hybrid, remote and flexible on-site work schedules are available, based on the position.
• An excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!
• Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.
• Paid holidays.

Schedule

This role routinely uses standard office equipment such as computers and phones. Physical Demands: While performing the duties of this job, the employee is regularly required to talk, hear, and see. The employee frequently is required to sit, stand, and walk; use hands and fingers, handle or feel; reach with hands and arms and see a computer screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.