Bilingual Patient Coordinator - English & Spanish

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic.
• Safeguards patient information in the electronic medical record (EMR) accurately and updates it regularly for all patients.
• Collects and posts patient payments correctly to accounts, ensuring daily collections are balanced.
• Collaborates with Patient Financial Services to gather necessary patient information, handle payments, and address insurance inquiries.
• Schedules patient appointments according to patient needs, provider requests, and approved scheduling guidelines.
• Maintains a clean and orderly work environment to uphold the professional appearance of the Clinic.
• Keeps management team informed about clinic activities and ongoing issues.
• Adheres to relevant regulatory guidelines and laws, including HIPAA/HITECH, HRSA, NCQA PCMH, and OSHA.

Requirements

• High school diploma or equivalent required.
• Bilingual Spanish/English proficiency required.

Skills

• Proficiency in performing cash, check, and credit card payment transactions with accuracy.
• Ability to work independently and collaboratively within a team.
• Strong interpersonal skills and effective communication with diverse populations.
• Knowledge of computer software, particularly Microsoft Office, and proficiency in current practice management systems and electronic medical records.