Bilingual Patient Coordinator

Job Summary

Join Our Team as a Bilingual Patient Coordinator at IBI Clinic! Are you passionate about providing exceptional patient care and ensuring a seamless healthcare experience? We want to learn about you!

About the Role

IBI Clinic Institute is the fastest-growing and most innovative Ambulatory Surgery Center, looking for an experienced Bilingual Patient Coordinator to join our world-class team.

Responsibilities

• Provide exceptional patient care through effective communication and support in both English and Spanish.
• Manage telehealth appointments and ensure smooth operation of clinic systems.
• Absorb and create social media content to drive traffic and get patients through our door.
• Assist patients with inquiries, scheduling, and follow-ups while promoting services through upselling.
• Maintain accurate patient records and handle medical administrative tasks efficiently.
• Able to perform blood draw and any clinical responsibilities.
• Promotively participate in Social Media and Marketing Content, etc.

Requirements

• Strong Sales and Closing Skills
• Aesthetics/Personal Injury experience (preferred)
• Social Media Savvy
• Patient-Centered Approach
• Bilingual Preferred - Fluency in English and Spanish
• Exceptional Communication Skills
• Problem-Solving and Decision-Making Abilities
• EMR Proficiency
• Technical Skills - Ability to learn and understand telemedicine systems, provide basic technical support, and triage issues as needed.
• Administrative Excellence - Efficiently handle patient intake, scheduling, billing, and follow-ups while ensuring a smooth patient journey.
• Attention to Detail - Maintain updated records of bookings and payments, follow up with patients, and ensure all prerequisite steps are completed for a seamless healthcare experience.

Qualifications

• Experience in Aesthetics/Personal Injury (preferred)
• Strong Social Media Savvy
• Excellent Patient-Centered Approach
• Bilingual (Fluency in English and Spanish preferred)
• Exceptional Communication Skills
• Proven Problem-Solving and Decision-Making Abilities
• Proficient in EMR Systems
• Technical Skills - Ability to learn and understand telemedicine systems, provide basic technical support, and triage issues as needed.
• Administrative Excellence - Efficiently handle patient intake, scheduling, billing, and follow-ups while ensuring a smooth patient journey.
• Attention to Detail - Maintain updated records of bookings and payments, follow up with patients, and ensure all prerequisite steps are completed for a seamless healthcare experience.

Skills

• Strong Sales and Closing Skills
• Social Media Savvy
• Patient-Centered Approach
• Bilingual (Fluency in English and Spanish preferred)
• Exceptional Communication Skills
• Problem-Solving and Decision-Making Abilities
• EMR Proficiency
• Technical Skills - Ability to learn and understand telemedicine systems, provide basic technical support, and triage issues as needed.
• Administrative Excellence - Efficiently handle patient intake, scheduling, billing, and follow-ups while ensuring a smooth patient journey.
• Attention to Detail - Maintain updated records of bookings and payments, follow up with patients, and ensure all prerequisite steps are completed for a seamless healthcare experience.

Benefits

• Premium Benefits - Medical, Life, Dental, Vision Insurances, 401k, PTO, and more!

Pay

Commensurate with experience.

Schedule

TBD