Bilingual Patient Coordinator

About the role

Children’s Cardiology, a subsidiary of Children’s Healthcare of Atlanta, is seeking a Patient Coordinator to provide exceptional patient satisfaction through great customer service and coordination of all aspects of patient care.

Responsibilities

• Answer incoming calls and respond appropriately to requests, directions and other inquires.
• Perform check-in/check-out duties including payments, ensuring correct patient information is in the EMR system.
• Facilitate the registration of patient information including verifying insurance eligibility and other payors.
• Confirm insurance coverage and obtain authorizations for managed care patients if applicable.
• Explain regulatory financial requirements/responsibilities to patient or responsible party and collect/post payments.
• Accurately maintain and balance daily receipts with payments collected.
• Maintain and print “Department Appointment Report.”
• Make daily updates to the “Customer Service Communication” clinic boards with correct physician, staff and team member names.
• Schedule patient appointments when appropriate.
• Assist co-workers in completion of duties when time allows; share information with co-workers.
• Travel to other assigned clinic locations as needed for coverage.
• Maintain Emergency Equipment Check for clinic location when assigned.
• Assist as or perform the duties of the Medical Assistant as needed, if applicable.
• Perform other duties and projects as assigned.

Requirements

• High school diploma or associates degree required.
• Minimum 3 years of healthcare front office experience.
• Current BLS certification required.
• Pediatric or family practice experience preferred.
• Medical Assistant experience preferred; certification a plus.
• EMR/EPIC experience preferred.
• Working experience with insurance processes required.
• Proficient in Microsoft Office Suite with emphasis on strong data entry skills.
• Demonstrated excellent customer service skills.
• Strong oral and written communication skills required.
• Ability to prioritize and handle multiple tasks concurrently.

Qualifications

• Qualified Interpreter: After completion of training, employees who pass a company approved Qualified Interpreter exam are eligible to receive additional pay. Employees must keep the certification active to receive the additional pay.