Bilingual Patient Advocate (located in the business office)

About the role

Join Elevate Patient Financial Solutions as a Bilingual Patient Advocate in Atlanta, GA. Full-time, Monday through Friday, 8:00 AM to 5:00 PM.

Responsibilities

• Evaluate patients' eligibility for federal, state, and county medical or disability assistance programs
• Guide patients through the application process, ensuring thorough completion and follow-up
• Document cases in MPower and hospital systems accurately and timely
• Provide exceptional customer service
• Maintain assigned work queue and collaborate with hospital staff, case managers, social workers, and financial counselors
• Answer and make outbound calls, track paperwork, and assist with Medicaid patient enrollment and renewal
• Maintain structured and timely contact with applicants and government agencies, arranging transportation if needed
• Inform clients of all approvals and denials of coverage
• Attend required training to stay informed about current rules and regulations

Qualifications and Requirements

• High School Diploma or GED preferred
• Prior hospital experience preferred
• Professional experience working with state and federal programs
• Critical thinking skills
• Adaptability to changing processes and computer systems
• Fluent in both English and Spanish
• Ability to multitask and function in a fast-paced environment
• Ability to navigate throughout the hospital and patients' rooms
• Proficient in Microsoft Office Suite, especially Excel and Outlook
• Knowledgeable about hospital-based patient advocacy and government programs

Benefits

• Medical, Dental & Vision Insurance
• 401K with 100% match for the first 3% and 50% match for the next 2%
• 15 days of Paid Time Off
• 7 paid Holidays
• 2 Floating holidays
• One Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program

Pay and Schedule

The salary of the finalist selected for this role will be set based on a variety of factors, including experience, education, location, specialty, and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement and is subject to change.