Bilingual Ocean Import Operator (Mandarin/English）

Job Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace shipments as required
• Utilize Process Monitors and Workflows daily
• Ensure timely movement and delivery of freight to customers
• Ensure documents are timely sent to the customer or broker for customs purposes
• Ensure accurate and timely client invoicing
• Interact with our customers in arranging their shipments, exceeding customer service expectations
• Contribute to maintaining strong relationships with suppliers (airlines, trucking companies, and others)
• Meet compliance at all times with regulations.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Overseas communications, timely responses to emails and requests (internal and external)

Requirements

• Bachelor’s degree preferred
• Proactive and positive attitude
• Solid knowledge of import and export
• Excellent communication and interpersonal skills
• Excellent customer service and client relations skills
• Quick critical thinking and problem-solving abilities
• Ability to use computers, software, and other technology for inventory and communication purposes
• Excellent interpersonal, written, and verbal communication skills
• Have a passion in logistic and a desire to grow with our fantastic team
• Freight forwarding experience preferred
• Proficiency in English and Mandarin is a plus

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Job Type

Full-time, onsite in Fontana, CA

Pay

$6,000.00 - $6,500.00 per month

Schedule

N/A