Ocean Import Agent

Job Description

Scope of Position

• Workflow Responsibilities:
• - Review and action daily
• - Turn Over to Trucker (FCL Firms Codes)
• - Send pre-dispatches to FCL truckers within 48 hours of COB
• - Enter FTX for all containers
• - Turn Over to Trucker (FCL Firms Codes)
• - Operations:
• - Review and update Delivery Notes within SOPs (Review and action upon occurrence)
• - Customer Service:
• - Action or Delegate any customer service emails same-day (Review and action upon occurrence)

Expeditors Core Competencies

• Exceptional Customer Service:
• Exceeds customer expectations by anticipating, understanding and meeting needs.
• Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
• Buils rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
• Job Execution:
• Consistently completes quality work that matches job expectations.
• Is committed to operational excellence and continuous improvement for own job function and across the network.
• All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
• Reliability:
• Consistently meets deadlines.
• Is punctual and can be relied on for planning purposes.
• Is organized, manages own time effectively and can prioritize.
• Collaboration:
• Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers.
• Works in harmony with superiors and fellow workers without incident or delay.
• Communication:
• Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.
• Provides relevant and timely information to co-workers, customers and service providers.
• Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
• Culture:
• Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Personal Growth and Development:
• Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.
• Completes required training in a timely manner with minimal reminders.
• Pursues professional development goals for self, including participating in a development plan as appropriate.

Product Agent Core Competencies

• Timely and Accurate Shipment Processing:
• Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
• Follows customer's standard operating procedures and proactively notifies customers of any issues.
• Consistently meets KPI standards, as per company's procedures.
• Timely and Accurate Data Entry:
• Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.
• Maintains data integrity through quick resolution of exception reports.
• Timely and Accurate Billing and Accounting:
• Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements.
• Properly provisions service provider charges to avoid reserves.
• Follows proper credit approval processes in order to minimize risk and protect the company.

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

Qualifications

• Bachelor's degree or equivalent experience required
• 6 months experience in Ocean Import
• Effective interpersonal skills.
• Good computer skills (Excel, Word, PowerPoint)
• Ability to 45wpm
• Attention to Detail
• Fluent in English

Additional Information

• Reporting Structure:
• Ocean Import Lead Agent, Supervisor and Manager
• Expeditors offers excellent benefits:
• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus