Ocean Import Agent

Key Responsibilities

• Quoting, account creation, SOP responsibility
• Confirm all shipment information with origin to initiate shipment
• Knowledge of Inco terms required
• Receive and validate customers' orders including shipping documents, SLI, EIN, credit application
• Review/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions
• Verify shipment status, review pre-alert and verify
• Issue shipment handling instructions to operational Ocean Import Processors
• Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception
• Communicate exceptions and shipment status with Customer and Ocean Import Processor
• Work with Accounts Receivable
• Increase customer satisfaction and business share through regular contact (i.e., phone, email, possible visits)
• Initiate customer reports

Requirements

• Minimum 1 year experience with ocean imports/exports
• Strong Understanding of Ocean Import/Export regulations and documents
• Attention to detail and excellent oral and written skills required, some customer service experience desirable
• A quick learner with a “Can-Do” attitude and strong prioritization skills
• Exceptional customer service skills
• Strong computer skills (Excel, Word, PowerPoint)
• Cargo Wise systems knowledge is a plus
• Hazmat certification is a plus

Pay & Benefits

Pay Range: $19.39 - $25.85/hr. (Based on Experience)

Benefits (All Non-Union Employees):

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.