Bilingual Medical Receptionist | Remote

About the role

This organization operates in the healthcare support sector, focusing on improving patient interactions across the healthcare consumer journey. It addresses the challenge of navigating complex healthcare systems by providing services that enhance patient experience and healthcare outcomes through a combination of clinical expertise and technology integration. The organization serves a significant portion of the population, impacting the care of one in three patients daily. The Bilingual Medical Receptionist role is designed to support patient coordination and communication within healthcare settings. This position plays a vital part in managing patient interactions, scheduling, and information verification, contributing directly to the efficiency and effectiveness of healthcare delivery. The role’s impact lies in facilitating seamless communication between patients and healthcare providers, thereby improving patient experience.

Responsibilities

• Handle a high volume of inbound calls and direct them appropriately
• Manage front office patient coordination tasks such as appointment scheduling and transport arrangements promptly
• Communicate clearly and effectively with patients, clients, team members, peers, and leadership
• Accurately enter data into organizational and electronic medical record systems
• Respond to inquiries from patients, customers, and third-party vendors, providing clinic information
• Verify patient insurance information by contacting health plans
• Contribute positively to patient experience and outcomes

Requirements

• High School Diploma or GED
• Experience in healthcare settings with appointment scheduling and use of EMR/EHR systems
• Proficient computer skills including data entry, screen navigation, and keyboarding
• Familiarity with Microsoft Outlook and Word
• Strong oral and written communication skills
• Demonstrated empathy, caring, and compassion
• Bilingual proficiency in English and Spanish
• Ability to provide two monitors, each at least 22 inches in size

Pay

$17.50 per hour

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development opportunities