Bilingual HR & Onboarding Associate

Reports To: Director of Human Resources
Location: Milwaukee, WI; on-site four days per week with one remote day (on-site-first)

About the Role

Chamberlain Advisors is partnering with Roofed Right America to identify a Bilingual HR & Onboarding Associate to support a fast-growing, private-equity-backed commercial roofing platform. This is a contract-to-hire opportunity based in Milwaukee, ideal for an early-career professional who is fluent in English and Spanish and energized by high-touch, people-centered work. The role blends recruiting coordination, employee support, onboarding, and everyday HR systems help, and it offers a clear path to a permanent position for someone who excels.

Core Profile

• Bilingual Employee & Candidate Support: Serve as a dependable, bilingual point of contact for a workforce that is roughly three-quarters Spanish-speaking, supporting employees and candidates in both English and Spanish with patience and care. Follow through until their questions are resolved.
• Recruiting & Talent Coordination: Keep the hiring engine moving through a high-volume busy season by reviewing applicants, conducting phone screens, scheduling interviews, and guiding qualified candidates toward an offer.
• Onboarding & Compliance Administration: Own the details of getting new team members set up correctly, from I-9 and E-Verify to offer letters, document collection, and system entry. Ensure compliance and follow up with candidates who need extra guidance.
• HR Systems Tier-1 Support & Data Integrity: Provide first-line support for everyday HR system questions, including password resets, login help, and routine record updates. Ensure accurate and clean data for teams that depend on it.
• Adaptability, Critical Thinking & Growth Orientation: Solve routine problems independently, escalate when necessary, and stay nimble as priorities shift between busy-season hiring and off-season projects.

This role will not suit someone who needs a rigid routine, is uncomfortable in a hands-on blue-collar environment, or is unwilling to spend much of the day helping people directly.

Responsibilities

Recruiting & Talent Coordination

• Review the daily flow of applicants across open roles, sift out unqualified candidates, and act quickly on qualified candidates to keep the pipeline moving during busy season.
• Conduct initial phone screens using established templates and scripts, capturing consistent information and advancing strong candidates efficiently.
• Schedule and coordinate interviews, keep candidates informed, and partner closely with the recruiter to fill high-volume field and hourly roles.
• Maintain warm, responsive communication with candidates in English and Spanish, following up frequently to guide them through each step of the process.

Bilingual Employee Support & Service

• Serve as an approachable, in-person resource for the 100-plus employees at the Milwaukee office and a responsive contact by phone and email for team members across multiple states.
• Monitor the HR inbox and request workflow, responding promptly and professionally and routing items that fall outside your scope.
• Communicate with and support a majority Spanish-speaking hourly workforce, translating routine materials and helping employees navigate processes and systems.
• Answer day-to-day questions on policies, systems, and processes, providing clear guidance and escalating more complex matters appropriately.

Onboarding & Compliance Administration

• Coordinate offer letters, I-9 and E-Verify, document and ID collection, and system setup so new team members start smoothly and on time.
• Maintain accurate, confidential employee records and files, updating the HR system promptly as information changes.
• Serve as a first-line resource for leave, FMLA, and workers'-compensation packets, distributing materials and responding to initial employee questions.
• Support the administrative side of departures, processing terminations in the system and issuing standard offboarding documentation.

HR Systems Support & Data Integrity

• Resolve everyday HR system issues such as password resets, login problems, and navigation questions for employees across all locations.
• Process and validate employee change requests, including address, tax-form, supervisor, and life-event updates, ensuring each is entered correctly.
• Ensure accurate, complete data (offer components, stipends, referral tracking, and PTO) reaches the teams that rely on it, with no gaps or errors.
• Help employees who are less comfortable with technology use the HR system confidently, providing patient, step-by-step support.

Collaboration, Projects & Growth

• Work side by side with the HR generalist and recruiter, taking direction from the Director of Human Resources and lending support wherever the team needs lift.
• Contribute to process-improvement and infrastructure work during slower months, such as refining onboarding, developing training materials, and supporting company events.
• Help absorb the added activity that comes with a growing, acquisitive platform, staying flexible as new locations join the organization.
• Take on new tasks as they arise with a ready-for-anything attitude, following through to completion.

Requirements

• Associate's degree required; bachelor's degree preferred, or equivalent practical experience.
• Typically 1 – 3 years of experience in human resources, recruiting coordination, or administrative support; relevant internship experience is welcome.
• Fluency in both English and Spanish, written and verbal, is required.
• Strong critical-thinking and problem-solving skills, with the judgment to go beyond routine data entry and to know when to escalate.
• Excellent organization, attention to detail, and follow-through in a fast-paced, high-volume environment.
• Comfort providing high-touch, high-volume support by phone, email, and in person.
• Familiarity with an HRIS or applicant tracking system; experience with Workforce Go or UKG is a plus but not required.
• Solid computer literacy, including Microsoft Office and common productivity tools.
• Discretion and sound judgment in handling confidential employee information.
• A service-minded, empathetic approach to supporting employees and candidates.
• Willingness to work on-site four days per week at the Milwaukee office, with an on-site-first mindset.
• Comfort working in a blue-collar, field-services environment; a background in manufacturing, business services, or field services is a plus.
• A coachable, growth-oriented attitude and genuine interest in converting to a permanent role over time.
• Availability to begin promptly on a contract basis.

Pay

Competitive hourly rate commensurate with experience; approximately six-month W-2 contract through Chamberlain Advisors, with access to benefits.

About Our Client

Founded in 2006 and headquartered in Milwaukee, Wisconsin, Roofed Right America is a leading commercial roofing contractor serving customers across the central and eastern United States. With a team of roughly 450 people operating across five sites, the company delivers commercial roofing solutions through a centralized shared-services model that supports its family of regional brands. In 2023, Roofed Right America partnered with Great Range Capital to accelerate its growth and to build a platform that invests in and supports leading commercial roofing companies nationwide. Since then, the company has acquired firms including Upstate Roofing & Painting (Rochester, NY), Diamond Roofing Systems (Warren, OH), B&M Roofing (Frederick, CO), and Eagle Rivet Roof Services (Connecticut and Massachusetts), and it continues to add one to two companies each year.

For an early-career professional, this contract-to-hire role offers a front-row seat to a fast-growing, private-equity-backed organization, meaningful bilingual impact from day one, and a clear path to a permanent position for someone who excels.