Bilingual HR Generalist (EE Relations)

About the role

This position is responsible for a variety of Human Resources functions with an emphasis on employee relations and workplace investigations. The role also assists with performance management and compliance.

Responsibilities

• Manage the full lifecycle of employee relations matters, including issuing and reviewing disciplinary actions, supporting performance evaluations, coaching supervisors on employee performance concerns, and ensuring consistent application of company policies.
• Perform investigations related to discrimination and/or harassment claims, employee complaints, ensuring full compliance with Title VII EEOC guidelines.
• Support employee separations, including preparation of documentation, participation in termination processes, and conducting exit interviews.
• Handle employee complaints and concerns, ensuring timely, fair, and consistent resolution in alignment with company policies.
• Conduct workplace investigations related to harassment, discrimination, and policy violations; document findings and provide well-supported recommendations.
• Assist with HR programs and cross-functional activities, including benefits coordination, workers’ compensation, and recruitment support as needed.
• Review disciplinary activity and track employee relations metrics such as turnover, complaints, and discipline.
• Collaborate with HR leadership on sensitive or high-risk employee relations matters, ensuring proper documentation and defensible decision-making.
• Support compliance initiatives, audits, and policy updates to ensure alignment with local, state, and federal employment laws.
• Track and analyze employee relations metrics, including turnover, disciplinary actions, and workplace concerns, and identify opportunities for improvement.
• Stay abreast of changes in applicable employment laws.
• Assist in the coordination and execution of company events.
• Perform other related duties, special projects, and HR initiatives as assigned in support of departmental and organizational objectives.

Requirements

• A minimum of one (1) year of Human Resources experience with exposure to employee relations activities, including performance management, corrective actions, employee counseling, investigations, onboarding, and general HR support.
• Bachelor’s Degree or currently pursuing a degree in HR Management or current SHRM Certification (PHR, SPHR, or GPHR).
• Working knowledge of employment laws, regulations, and HR best practices, with the ability to apply established policies and procedures to routine employee relations matters.
• Demonstrated ability to foster positive employee relations and partner with management to drive HR and business initiatives.
• Intermediate proficiency in Microsoft Office applications, including Word, Outlook, and Teams. Proficiency in Excel, including formulas, sorting and filtering data, data validation, conditional formatting, pivot tables, and report generation.
• Advanced written and verbal communication skills in both English and Spanish to communicate at different levels throughout the organization and with external organizations, candidates, etc.
• Ability to read and write at an advanced level in a business environment.
• Strong organizational, time management, and problem-solving skills with the ability to manage multiple priorities and meet deadlines.
• Ability to maintain confidentiality and exercise discretion when handling sensitive employee matters.
• Ability to work independently with limited supervision, multitask, and possess strong initiative.
• Ability to establish and maintain effective working relationships with customers, vendors, and fellow employees.
• Ability to think logically, establish and follow procedures, instructions, and make sound decisions.
• Ability to exercise independent judgment within established systems and procedures.
• Ability to work a flexible schedule, extended hours, holidays, and/or weekends as needed.
• Must be able to obtain a TWIC card within 30 days of employment.

Preferred Qualifications

• Experience in a high-volume or operational environment managing multiple employee relations cases simultaneously.
• Experience supporting employee relations matters, including disciplinary actions, performance improvement plans, attendance management, and workplace investigations.

Benefits

• 401(K) Retirement Savings Plan with Employer Match
• Medical, Dental & Vision insurance
• Tuition Reimbursement
• Life Insurance
• Supplemental Medical Coverage
• Paid Time Off
• Parental Leave
• Paid Holidays
• Employee Assistance Program
• Flexible Spending Accounts

Work Environment

Work is performed primarily in a temperature-controlled office environment with moderate noise levels due to routine phone and in-person interactions. The role also requires periodic work outdoors while visiting terminal operations, involving exposure to varying weather conditions such as heat, rain, wind, dust, and industrial fumes.

Physical Requirements

• Regularly required to sit and use fingers.
• Frequently required to talk and/or hear.
• Interchangeably required to sit, stand, and walk.
• Must occasionally lift and/or move up to 10 pounds.
• Ability to communicate (read and write) effectively in a business environment.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Safety Requirements

• Report safety hazards.
• Immediately report incidents involving injury, illness, or property damage.
• Wear protective PPE (Personal Protective Equipment) as instructed or necessary.
• Comply with all company safety policies, procedures, and rules.
• Refuse any unsafe task or operation.
• Participate in safety meetings and training.
• Be constantly aware of personal safety and that of coworkers.

Applications outside the geographic region for this position will not be considered.