Bilingual Health Care Customer Service Representative

About Our Client:The organization operates within the healthcare services industry, focusing on managing insurance, billing, and customer service for patients. It addresses challenges related to patient inquiries, billing issues, and payment processing in a complex healthcare environment. The company supports a broad network of clients and patients, ensuring compliance with relevant regulations and delivering service through a team-based approach. About the Opportunity:The BILINGUAL HEALTH CARE CUSTOMER SERVICE REPRESENTATIVE role is designed to provide high-quality support to patients and account holders by managing inbound and outbound communications related to insurance, billing, and financial assistance. This position plays a critical role in resolving payment issues and inquiries, contributing to the organization’s goal of effective patient account management and customer satisfaction. Responsibilities:Handle inbound and outbound calls to resolve billing and payment issues.Provide clear, professional responses to patient and account holder inquiries.Facilitate payment or payment arrangements in accordance with client protocols.Follow client-specific policies and procedures in all interactions.Investigate and address client enquiries as necessary.Enter and monitor payment arrangements.Comply with applicable laws including FDCPA, FCRA, and HIPAA. Requirements:Minimum of 1 year experience in call center or customer service roles involving public contact.Preferred knowledge or experience in medical terminology, patient billing, healthcare insurance, or healthcare administration.Ability to work effectively in a fast-paced, deadline-driven environment.Strong organizational skills with multitasking capability.Flexibility to work evenings and Saturdays as needed.Ability to collaborate within a team setting.Bilingual skills are valued for supporting bilingual calls.Broadband internet with a hardwired connection meeting minimum speed requirements.Camera use required during training and as directed during shifts. Pay Range and Compensation Package:Bilingual Remote: $18.00 per hour with potential quarterly performance increases up to $2.00 per hour within the first 12 months.Non-Bilingual Remote: $16.00 per hour with potential quarterly performance increases up to $2.00 per hour within the first 12 months. Benefits & Perks:Health, Dental, Vision, Life, and Disability Insurance.401(k) plan with employer match.Health Savings Account and Flexible Spending Account options.Paid time off beginning at 90 days.Annual profit sharing.Seven paid holidays including major U.S. holidays.Family-friendly events and wellness programs, including gym reimbursement.Provision of all necessary equipment and technical support. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.