Bilingual (English/Cantonese) Outreach Coordinator / Instructor

digitalLIFT is seeking an enthusiastic and community-minded Bilingual (English/Cantonese) Outreach Coordinator / Instructor to support digital inclusion initiatives throughout the San Francisco Bay Area.

About the role

In this role, you will deliver digital literacy training, coordinate logistics, build relationships with community partners, recruit volunteers, and support programs that expand access to technology and digital skills. This is a hybrid position with occasional weekend work.

Responsibilities

• Digital Literacy Instruction (25%)
  • Deliver culturally inclusive digital literacy training to adults in-person at community partner sites primarily in Oakland Chinatown and SF Chinatown, and occasionally in other parts of the Bay Area or virtually as needed.
  • Facilitate one-on-one and group instruction using established digitalLIFT curriculum.
  • Adapt lesson plans and teaching approaches to meet learners' varying skill levels and needs.
  • Conduct learner assessments to identify digital skills and training needs.
  • Assist learners in developing the confidence to safely use computers, smartphones, tablets, and online services.
• Program Operations & Service Delivery (20%)
  • Conduct site visits to ensure classrooms and training spaces are properly prepared.
  • Configure and prepare devices according to program guidelines.
  • Assemble training materials and instructional resources.
  • Ensure classes are delivered in accordance with program standards and grant requirements.
  • Troubleshoot operational issues and escalate concerns when appropriate.
• Community Outreach & Partner Engagement (20%)
  • Serve as a digitalLIFT representative within the community and at partner organizations.
  • Build and maintain positive relationships with community partners, learners, and stakeholders.
  • Survey community members to assess training needs, interests, and availability.
  • Promote upcoming classes through community outreach efforts and communications.
  • Contribute content for digitalLIFT's website, newsletters, and outreach materials as needed.
• Volunteer Coordination (20%)
  • Assist Volunteer Manager in recruiting, screening, and onboarding new volunteers.
  • Coordinate volunteer schedules across multiple program locations.
  • Match volunteers with appropriate teaching, event, and community outreach opportunities.
  • Provide regular communication with volunteers.
  • Organize volunteer recognition and appreciation activities.
• Data Management & Reporting (15%)
  • Ensure instructors and volunteers accurately report instructional and volunteer hours.
  • Perform timely data entry into organizational databases and systems.
  • Assist with collecting, validating, and reporting program data for grant reporting and internal evaluation.
  • Support continuous improvement efforts through surveys and data analysis.

Requirements

• Fluent verbal and written communication skills in English and Cantonese.
• Passion for digital literacy, community education, and serving older adults and underserved populations.
• Experience teaching, training, facilitating, or presenting to groups.
• Excellent interpersonal, communication, and organizational skills.
• Strong attention to detail and ability to manage multiple priorities.
• Computer proficiency, including Google Workspace (Docs, Sheets, Calendar, Gmail, Meet), Microsoft Office, Zoom, and Dropbox.
• Comfortable learning new technologies, software, and processes.
• Experience using smartphones, tablets, laptops, and other digital devices.
• Ability to work independently while collaborating effectively with a diverse team.
• Ability to work flexible hours, including occasional evenings and weekends for community events.
• Eligible to work in the United States.

Benefits

• 90% health, dental, and vision insurance coverage; 50% for dependents.
• 10 paid holidays.
• Paid winter break between Christmas Eve to New Year's Day.
• 10 vacation days in the first year, increasing to 15 days in the second year.
• 16 hours of floating holiday time.
• Up to 15 days of paid sick leave.
• 401k retirement plan.
• Flexible work schedule.
• Paid professional development opportunities.

Pay

$31.80/hour (approximately $66,150 annually based on a full-time schedule).

Schedule

Full-time, 40 hours/week, hybrid. Monday to Friday with occasional weekends.