Outreach and Enrollment Coordinator (Cantonese/Mandarin)

Imagine a center where our seniors can receive transformative health care that will allow them to age at home and in their communities. At Asian Health Services, we recognize that so many of our elderly patients continue to struggle to get the care they need because of challenges that go beyond the walls of the clinic. To address these gaps, we’ve found a solution and model of care that integrates the quality care our elders receive at our health center with the most comprehensive support system, like transportation, culturally-inclusive meals, and social activities, our elders deserve. We are building a Program of All-Inclusive Care for the Elderly (PACE) to bring life-changing, culturally competent care to low-income seniors—supporting them as they age safely and with dignity, right in their communities. Based on the PACE model, SpringLight Health will offer coordinated medical care, transportation, meals, social activities, medication management, and caregiver support—all tailored to each individual’s needs. Learn more by visiting our website here. Job Summary: The Outreach and Enrollment Coordinator is often the first point of contact for prospective PACE participants and their caregivers. This role guides individuals through the inquiry, eligibility screening, intake, and enrollment process; explains PACE, Medicare, and Medi-Cal services clearly; gathers required documentation; schedules assessments, visits, and tours; and helps ensure a smooth, respectful enrollment experience. Essential Job Functions Provide welcoming, responsive customer service by phone, email, and in person to prospective participants, caregivers, and referral sourcesExplain PACE services, eligibility requirements, Medicare/Medi-Cal processes, and available community supports in clear, accessible languageConduct initial eligibility screenings, phone intakes, education, and enrollment assistance to understand participant needs and determine next stepsCollect, verify, and maintain accurate demographic information, Medi-Cal documents, and other required intake and enrollment paperwork within required timeframesSupport prospective enrollees through the Medi-Cal application process from start to completion, ensuring information is complete and accurateBuild relationships with prospective participants and caregivers, helping secure face-to-face meetings, assessments, visits, and PACE center toursPartners closely with the Outreach team, Enrollment RN, IDT, and center leaders to deliver a coordinated, participant-centered enrollment experienceConduct tours of the PACE center and explain available services to participants and family caregiversDocument medical, social, and enrollment-related information needed to assess initial participant needsIdentify issues, trends, and barriers in the enrollment process and recommend solutions to improve efficiency and participant experienceMake referrals to appropriate agencies or community services as neededStay current on Medi-Cal policies, procedures, and program requirements through ongoing trainingWork collaboratively with the PACE team while maintaining compliance with program rules, regulations, and organizational policiesPerform other projects and duties as assigned Organizational Responsibilities Reflect the organization’s mission, vision, values, and standards of behaviorFollow organizational policies, procedures, and code of conductSupport accreditation, regulatory compliance, and quality standardsFoster an inclusive, culturally responsive work environmentParticipate in professional development to maintain required competenciesUse financial and physical resources responsibly to support organizational sustainability Minimum Qualifications High school diploma or GED requiredAbility to speak Cantonese and/or MandarinAt least 3 years of administrative or office experience; medical office experience preferredAt least 1 year of experience working with frail or elderly populations, or ability to complete required training upon hireKnowledge of healthcare systems, managed care, Medicare, Medi-Cal benefits, and related regulations preferredExperience with data entry, database management, EMR systems, or equivalent systems preferredProficiency with Microsoft Office, including Word, Excel, and OutlookStrong communication skills, with the ability to adapt to diverse audiencesExcellent attention to detail, accuracy, organization, and time managementAbility to work independently and collaboratively in a diverse, fast-paced environmentStrong analytical and problem-solving skillsValid driver’s license and acceptable driving record requiredAbility to travel throughout the PACE service area Benefits That Support You We're committed to supporting our team's well-being. Our comprehensive benefits package includes: Health & Wellness 100% employer-paid medical, dental & vision coverageAcupuncture & chiropractic coverage Time Off 12 vacation days12 sick days12 paid holidays + 3 floating holidays (additional flexible days you can use anytime) Financial & Retirement 403(b) with 3% employer contribution + up to 2% matchFlexible Spending Account (FSA) & Dependent Care Assistance Additional Support Commuter benefitsLong-Term Disability Insurance Please note: We are not seeking support from staffing agencies at this time. Direct applicants only. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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