Bilingual Cable Sales Agent

About the role

MCI is a fast-growing tech-enabled business services company with a strong presence in call centers and operations spanning multiple countries. We provide Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. This role involves supporting customers across the country with technical support, account management, and product sales.

Responsibilities

• Handle inbound and outbound calls, emails, and live chats professionally and efficiently
• Listen actively to understand customer needs and provide accurate solutions
• Utilize internal systems and tools to manage customer accounts and process claims
• Accurately document customer interactions and resolutions in CRM systems
• Follow all required scripts, policies, and procedures
• Use training and knowledge base resources to answer inquiries confidently
• Escalate complex issues to management when necessary
• Ensure first-call resolution through effective troubleshooting and communication
• Stay current on program updates by attending training sessions and reviewing materials
• Maintain attendance, schedule, and performance expectations

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual with strong time management and self-motivation
• Skilled in conflict resolution, problem-solving, and customer empathy
• Able to multi-task, stay focused, and work independently
• Team-oriented with a strong customer-first mindset
• Comfortable working in a fast-paced, dynamic environment
• 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support (preferred)
• Experience working on state or federal programs (preferred)

Conditions of Employment

• Must be authorized to work in the country where the job is based
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
• Job offers are contingent on background/security investigation results
• Must be willing to submit to drug screening
• Job offers are contingent on drug screening results