Bilingual Cable Sales Agent
About the role
MCI is a rapidly growing tech-enabled business services company with a strong presence in the United States and international operations. We specialize in Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. Our contact centers leverage advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We foster an inclusive environment where professionals can build meaningful careers and contribute to our global success.
Responsibilities
- Handle inbound and outbound calls, emails, and live chats professionally and efficiently
- Listen actively to understand customer needs and provide accurate solutions
- Utilize internal systems and tools to manage customer accounts and process claims
- Accurately document customer interactions and resolutions in CRM systems
- Follow all required scripts, policies, and procedures
- Use training and knowledge base resources to answer inquiries confidently
- Escalate complex issues to management when necessary
- Ensure first-call resolution through effective troubleshooting and communication
- Stay current on program updates by attending training sessions and reviewing materials
- Maintain attendance, schedule, and performance expectations
Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual with strong time management and self-motivation
- Skilled in conflict resolution, problem-solving, and customer empathy
- Able to multi-task, stay focused, and work independently
- Team-oriented with a strong customer-first mindset
- Comfortable working in a fast-paced, dynamic environment
- Prior experience in customer service, technical support, inside sales, back-office, chat, or administrative support is preferred
- Experience working on state or federal programs is preferred
Benefits
We offer a competitive compensation package, including starting salary based on experience. Additional benefits include:
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth Opportunities
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
Conditions of Employment
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Willingness to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Job offers are contingent on background/security investigation results
- Willingness to submit to drug screening
- Job offers are contingent on drug screening results
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship.
Diversity and Equality
MCI is committed to fostering a diverse and inclusive workplace where all employees are treated with dignity and respect. We do not discriminate based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.