Benefits Program Mentor

About the role

The Department of Vermont Health Access (DVHA) is seeking a Benefits Program Mentor to join a dynamic team within the Health Access Eligibility and Enrollment Unit (HAEEU). Enjoy a strong work-life balance with a Monday-Friday schedule, a hybrid work environment, eleven paid state holidays, and a robust benefits package.

Key Responsibilities

- Process cases regularly in all VHC and GMC programs. - Be the first point of contact for staff who have questions about eligibility, rules, policies, procedures, and how to use our computer systems. - Handle escalated customer calls and make follow-up calls as needed. - Coach and train staff one-on-one:

• Use data to plan and tailor individual support sessions.
• Provide instruction and observe work to give feedback.
• Review recorded calls and offer phone coaching.
• Follow up to reinforce what was taught.
• Lead improvements by looking at how our systems and processes work, spotting patterns, and recommending changes to make things better.

Mission

The Department of Vermont Health Access (DVHA)’s mission is to improve Vermonters' health and well-being by providing access to high-quality, cost-effective health care. We have identified three priorities that support our mission: Advancing value-based payments, modernizing information technology infrastructure, and operational performance improvement. Our department commits to executing our responsibilities and priorities while adhering to three core values: Transparency, Integrity and Service.

Diversity, Equity, and Inclusion

We are committed to supporting diversity, equity, inclusion, and accessibility as part of our person centered culture. We celebrate the diverse abilities, racial identities, sexual orientations, ethnicities, ages, and genders of our colleagues and future colleagues. Everyone is welcome and supported here.

Our State

Vermont is a "small but mighty" state, ranked among the top 10 states to raise a family in 2022. We are leaders in progressive social and educational policies. Located in Northern New England, we are 1.5 hours from Montreal and 3.5 hours from Boston, offering beautiful landscapes like Lake Champlain and the Green Mountains, along with year-round outdoor activities.

Who May Apply

This position, Benefits Program Mentor (Job Requisition #55313), is open to all State employees and external applicants.

Total Compensation

As a State employee, you are offered a great career opportunity, but it's more than a paycheck. The State’s total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer