Benefits Program Trainer

About the role

Customer Experience: It's Our Business, It's Our Passion. The Chesterfield-Colonial Heights Department of Social Services is seeking a dynamic and results-oriented Benefit Programs Trainer to join our Training Unit. The successful candidate will have a passion for educating and empowering staff to best service public assistance programs by delivering high-quality and engaging training sessions to the Benefit Programs staff.

Responsibilities

• Develop and implement instructor-led training sessions on topics such as SNAP, Medicaid, TANF, Energy Assistance, LTSS and other relevant benefit programs.
• Create and maintain engaging training materials, including presentations, manuals, Standard Operating Procedures, desk aids and online resources.
• Facilitate interactive learning environments that promote active participation and knowledge retention for adult learners.
• Stay abreast of current best practices, policy changes, and program updates at the local, state, and federal levels. This includes remaining abreast of Virginia Department of Social Services training calendars and ability to synthesize and communicate Fusion broadcasts