Benefit Programs Trainer

About the Role

The Chesterfield‑Colonial Heights Department of Social Services is seeking a dynamic, results‑oriented Benefit Programs Trainer to join the Training Unit. The trainer will educate and empower staff to best service public assistance programs by delivering high‑quality, engaging training sessions to Benefit Programs staff.

Responsibilities

• Develop and implement instructor‑led training sessions on SNAP, Medicaid, TANF, Energy Assistance, LTSS and other relevant benefit programs.
• Create and maintain engaging training materials, including presentations, manuals, Standard Operating Procedures, desk aids and online resources.
• Facilitate interactive learning environments that promote active participation and knowledge retention for adult learners.
• Stay abreast of best practices, policy changes, and program updates at local, state, and federal levels, including Virginia Department of Social Services training calendars and Fusion broadcast updates.
• Evaluate training effectiveness through assessments, performance metrics and participant feedback, adjusting content as needed.
• Provide ongoing support to Benefit Programs staff in understanding and applying program guidelines.
• Monitor trainee cases for correct policy application and develop individualized training programs based on results.
• Collaborate with program managers, supervisors, and team members to address training needs, challenges, and improvement opportunities.
• Foster a collaborative learning environment that promotes engagement and skill development for all learners.
• Determine eligibility for public assistance programs as needed and stay current with related regulations.
• Perform other duties as required, including participation in the Emergency Shelter Team during natural disasters.

Qualifications

• High school diploma supplemented with additional training and related work experience in benefit programs, or an equivalent combination of education and experience.
• Five years of eligibility experience.
• 2‑3 years of experience in Social Services with a strong understanding of public assistance programs (preferred).
• 2‑3 years of experience in professional training or instruction (preferred).
• Excellent organizational, time‑management, oral and written communication, interpersonal, public‑relations and supervisory skills (preferred).
• Bachelor’s degree in social work, sociology, psychology, education, or a closely related field, supplemented with relevant work experience or training (preferred).
• Exceptional ability to collaborate and achieve performance goals.
• Demonstrated knowledge of public assistance programs, including TANF, VIEW, SNAP, Childcare, Energy Assistance, LTSS and Medicaid guidelines.
• Understanding of adult training methodologies and learning theories.
• Proven ability to communicate complex information clearly, both verbally and in writing.
• Proficiency with computer software (word processing, database applications, basic statistical analysis).
• Ability to translate complex concepts into easily understandable language for diverse audiences.
• Strong interpersonal skills to engage adult learners with varied learning styles.
• Excellent presentation and communication skills.
• Strong organizational and time‑management abilities, capable of handling multiple tasks and deadlines.
• Proficiency in learning management systems (LMS) and other training tools.
• Current valid driver’s license and good driving record (no six or more demerit points in the past 24 months, or one major violation in the past 36 months; out‑of‑state records must be provided).
• Pre‑employment drug testing, FBI criminal background check, and education/degree verification required.
• Completion of a Chesterfield County online application by the deadline.

Benefits

• Attractive benefits package offered by Chesterfield County.
• Incentives approved through the Virginia Department of Social Services for candidates possessing:
  • Master’s or Bachelor’s degree in Social Work
  • Master’s in Human Services
  • LCSW credential
  • Child Welfare Stipend participation
  • Completion of COVLC new‑worker training
  • Bilingual ability (Spanish & ASL)
• Credit toward the Public Service Loan Forgiveness (PSLF) program for local government employees.

Schedule

Shift: Monday – Friday, 8:30 a.m. – 5:00 p.m.