Healthcare Benefits Trainer

Responsibilities

• Deliver and facilitate classroom instruction ensuring new and existing employees can perform required job duties.
• Demonstrates effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills.
• Lead, inspire and provide positive and constructive coaching and feedback to learners.
• Able to address attendance, adherence and behavioral issues and understand when to escalate to a manager or human resources.
• Able to prioritize workload, complete reporting/administrative tasks during learner's self-study or small group exercises to meet deadlines with minimal overtime.
• Administer effective evaluation and testing techniques to assess trainee performance.
• Assure preparation of the instructional classroom (physical or virtual), including PC configurations, network connectivity, audio-visual equipment, props and other training supplies or tools.
• May be responsible for training other trainers on facilitation skills, client training or other training requirements within current program/site or other programs/sites as a facilitation expert.
• Become a subject matter expert and may assist with development of training materials.
• Review and analyze course materials including instructional manuals, learning aids, job aids, and learning evaluations such as quizzes and tests for accuracy and report required updates as applicable.
• Provide training reports, including classroom progress, individual agent progress, and other performance tracking as requested by management.
• Reviews training programs for completeness and accuracy, recommending revisions or additions when necessary to improve production performance.
• Perform other additional duties and responsibilities as assigned.

Requirements

• Flexible work schedule, ability to train nights, days and weekends with training shift varying from class to class or when covering another trainer as back-up.
• Subject matter expert for current client.
• Demonstrate strong knowledge of curriculum and ability to facilitate curriculum.
• Strong leadership skills and be able to escalate issues and motivate others for timely resolution with little or no direction.
• Strong computer and software navigation skills including ability to troubleshoot basic technical issues.
• The use of Microsoft Office, as an advanced user of the tools, primarily Excel and PowerPoint are required.
• Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Education and/or Experience

• High school diploma or equivalent.
• Associates Degree (A.A.) or the equivalent from a two-year college or technical school preferred.

Job Requirements

• Minimum one year experience in call center environment.

Education and/or Experience

• High school diploma or equivalent.
• Associates Degree (A.A.) or the equivalent from a two-year college or technical school preferred.