Healthcare Benefits & Care Navigator

About the role

This is more than a traditional healthcare role. We are looking for someone who is passionate about helping people navigate healthcare, understand their benefits, access needed resources, and improve their overall well-being.

At Meta Care, we believe in delivering the right care, in the right place, at the right time. Through meaningful relationships and proactive support, our team helps members feel cared for, supported, and never alone in navigating healthcare challenges.

Responsibilities

• Build trusted relationships through outreach and ongoing communication
• Serve as a primary point of contact for members
• Provide guidance and support regarding healthcare and benefits questions
• Educate members on wellness resources and preventive care opportunities
• Identify barriers and connect members to available services and support
• Aid members with scheduling medical and specialist appointments
• Navigate provider networks and healthcare systems
• Coordinate third-party services and resources when appropriate
• Connect members with transportation, home support, and community resources
• Support members following hospitalizations or significant health events
• Help members access wellness tools and programs
• Advocate for members as they work through healthcare challenges
• Work closely with Meta Care's interdisciplinary support team
• Participate in team and client meetings
• Support outreach and member engagement efforts
• Maintain timely documentation and confidentiality

Requirements

• Candidates should have experience in a busy healthcare environment
• Passion for helping others and solving problems
• Ability to build and maintain strong relationships
• Strong organizational and follow-through skills
• Comfort working independently and collaboratively
• Basic Microsoft Office proficiency

Qualifications

• Medical office experience
• Care coordination experience
• Patient advocacy experience
• Provider office experience
• Referral coordination experience
• Insurance verification experience
• Prior authorizations experience
• Population health experience
• Benefits navigation experience
• Practice management experience

Skills

• Strong interpersonal and communication skills
• Compassionate and service-oriented mindset

Benefits

• Medical, dental, and vision insurance
• Meta Care contribution of 90% toward individual medical premiums
• Retirement plan
• Seven paid holidays
• Vacation and sick leave

Pay

Competitive compensation based on experience and qualifications.

Schedule

Full-time employees are eligible for:

• Medical, dental, and vision insurance
• Meta Care contribution of 90% toward individual medical premiums
• Retirement plan
• Seven paid holidays
• Vacation and sick leave

Application

Please send resume and cover letter to: [email protected]