Healthcare Navigator

POSITION SUMMARY

The Healthcare Navigator is responsible for providing eligibility and enrollment assistance for the Medicaid, CHIP, and Federal Marketplace health insurance programs to patients of the health center and community residents.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct outreach activities; and provide education to existing health center patients and non-health center patients about affordable insurance options and Marketplace.
• Maintain expertise in eligibility, enrollment, and program specifications and conduct public education activities to raise awareness about the Marketplace.
• Absorb individuals with enrollment applications and understanding of eligibility for individual plans.
• Stay abreast of regulatory guidelines and insurance plan eligibility, authorization, and system requirements.
• Resolve any remaining issues such as needing providing documentation to maintain eligibility or any enrollment issues with the health insurance companies and help them enroll.
• Collaborate with the Case Management team to create patient-centered communication to improve performance, reimbursement and streamline processes.
• Attend community outreach events, health fairs and informational forums as required by the organization.
• Assist in tracking enrollment metrics and patient payments.
• Monitor and efficiently reconcile electronic work queues.
• Provide support and assistance with financial reports, projects and audits as required.
• Act as a resource/point person for the registration and clinical support teams.
• Perform all duties as assigned.

QUALIFICATIONS

• Required: Exchange Enrollment Facilitator Certificate or complete training within 30 days.
• 3+ years of Healthcare Insurance Enrollment experience preferred.
• Strong attention to detail
• Efficient with time management
• Excellent analytical and problem-solving skills.
• Proficient Microsoft Office skills, especially with Excel
• Complete all related training and certifications.

BENEFITS

• 401(k)
• Health insurance
• Paid time off

SCHEDULE

• Full-Time (5 days)
• Rotating weekends
• Work locations are subject to change.