Benefit Programs Coordinator

About the role

Role Overview: This position is a management-level role responsible for overseeing all eligibility programs related to public assistance.

Responsibilities

• Plan, organize, and manage eligibility programs, supervising Benefit Program Supervisors and staff.
• Evaluate and update program policies, ensuring compliance and effectiveness.
• Determine staffing needs, establish goals, and recommend personnel actions.
• Develop and implement policies, procedures, and performance standards.
• Coordinate with other agency units and ensure staff training and development.
• Serve as liaison with community groups, professional organizations, and other agencies.
• Lead special projects, assist in budget planning, and monitor expenditures.
• Review programs to adapt to public assistance trends and support long-term planning.
• Prepare reports, presentations, and agenda items for relevant boards and committees.
• May act on behalf of the Director of Social Services when needed.

Qualifications

Education & Experience: Bachelor’s degree in human services, management, or related field, with experience in eligibility and supervisory roles, or equivalent combination of training and experience.

Skills

• Knowledge: Expertise in social, economic, health issues, human behavior, management principles, public assistance policies, and automated systems.
• Skills: Proficiency in computer operations and office software.
• Abilities: Ability to lead, organize, and coordinate teams and resources; analyze data; conduct public presentations; and communicate effectively.