Benefits Call Center Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments — creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

About This Role

You will be the initial point of contact for inquiries from potential and existing members. This role combines phone-based administrative support and customer service, assisting members by navigating multiple systems to provide accurate benefits information. Representatives must be able to listen, think, navigate multiple systems, document, and communicate simultaneously. Calls can involve complex retirement concepts that require attention to detail and the ability to explain information clearly. Participants are often calling during important life events such as retirement, death of a loved one, financial hardship, or benefit concerns, requiring empathy and professionalism. You may periodically provide support through outbound calls as well.

Accurately document enrollment requests, status changes, complaints, and grievances. Enter application and enrollment information into a web-based computer system for customers as needed.

Requirements

• High School Diploma/GED
• Must be 18 years of age
• Ability to successfully pass a criminal background check
• Previous customer service and/or call center experience
• Proficiency with MS Office and keyboarding
• Must pass a typing test with 20wpm
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to solve problems through analysis and ongoing feedback
• Achieving results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• Experience working with healthcare and employer benefits is highly preferred

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Benefits

• Paid Training and equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Benefits available to you DAY 1, including:
  • Health insurance coverage
  • Voluntary dental and vision programs
  • Life and disability insurance
  • Retirement savings plan
  • Paid holidays
  • Paid time off (PTO) or vacation and/or sick time

Pay

$16.00 per hour. The estimated salary range for this role is $29,640-$37,050. Actual salaries may vary and may be above or below the range based on factors including but not limited to location, experience, and performance. This position, based on business need, may also be eligible for a bonus or incentive.

Schedule

Must be flexible Monday–Friday, 8:00am–8:00pm EST. Full-time, in-office position (40 hours per week).