Benefits Call Center Representative

About the role

As a Benefits Call Center Representative, you’ll support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options. You’ll handle a steady call volume while navigating multiple systems and may also assist with back-office tasks like claims processing and general administrative work. Your strong communication skills, reliability, and ability to deliver excellent customer service will help create a positive experience for every caller.

Requirements

We’re looking for candidates with strong customer service skills and natural empathy. To succeed in this role, you must have:

• Previous call center experience with high-volume calls
• Experience with healthcare or employer benefits (highly preferred)
• Keyboarding and MS Office proficiency
• Basic computer knowledge (command prompts, shortcuts, troubleshooting)
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to multitask effectively
• Ability to work independently with minimal supervision
• High school diploma or GED
• Successful background check & drug test (includes education and employment verification)
• Must be 18 years of age or older

Key Duties

• Help participants understand plan options and provisions
• Respond to client inquiries via phone and web
• Complete customer-related transactions with limited supervision
• Meet accuracy and timeliness standards
• Document calls thoroughly in the case management system
• Complete callbacks promptly and escalate when necessary
• Follow call center policies, procedures, and performance metrics
• Provide guidance on required forms and next steps
• Perform additional duties as assigned
• Comply with all company policies and standards

Pay

The pay for this role is $16/hour. Please note that this rate may be below your state’s minimum wage. The estimated salary range for this role is $29,640 - $37,050.

Schedule

Training Schedule: 8-10 weeks, Monday - Friday 8:30 AM - 5:30 PM EST. Production Schedule: Monday - Friday, you will be scheduled for a shift between 8:00 AM - 6:00 PM EST.

Benefits

Health benefits for you and your family, including medical, dental, and vision, starting on day 1. Conduent also provides a variety of benefits to employees including voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.