Remote Benefits Call Center Representative
About the role
As a Benefits Call Center Representative, you'll support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options. You'll handle a steady call volume while navigating multiple systems and may also assist with back-office tasks like claims processing and general administrative work.
Responsibilities
- Help participants understand plan options and provisions
- Respond to client inquiries via phone and web
- Complete customer-related transactions with limited supervision
- Maintain accuracy and timeliness standards
- Document calls thoroughly in the case management system
- Complete callbacks promptly and escalate when necessary
- Follow call center policies, procedures, and performance metrics
- Provide guidance on required forms and next steps
- Perform additional duties as assigned
- Comply with all company policies and standards
Requirements
- Previous call center experience with high-volume calls
- Experience with healthcare or employer benefits (highly preferred)
- Keyboarding and MS Office proficiency
- Basic computer knowledge (command prompts, shortcuts, troubleshooting)
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Able to multitask effectively
- Able to work independently with minimal supervision
- High school diploma or GED
- Successful background check & drug test (includes education and employment verification)
- Must be 18 years of age or older
Qualifications
Consider this when applying. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
Skills
- Strong customer service skills
- Natural empathy
- Effective communication skills
- Problem-solving skills
- Ability to multitask
- Independence with minimal supervision
Benefits
- Health benefits for you and your family, including medical, dental, and vision, starting on day 1!
- Growth opportunities!
Pay
Pay: $16/hour - please note this rate may be below your state's minimum wage. Consider this when applying.
Schedule
Training Schedule: 8-10 weeks, Monday - Friday 8:30 AM - 5:30 PM EST
Production Schedule: Monday - Friday | you will be scheduled for a shift between 8:00 AM - 6:00 PM EST
Benefits
- Health benefits for you and your family, including medical, dental, and vision, starting on day 1!
Company Information
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.