Remote Benefits Call Center Representative

About the role

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities

• Support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options.
• Handle a steady call volume while navigating multiple systems and may also assist with back-office tasks like claims processing and general administrative work.
• Document calls thoroughly in the case management system.
• Complete callbacks promptly and escalate when necessary.
• Follow call center policies, procedures, and performance metrics.
• Provide guidance on required forms and next steps.
• Perform additional duties as assigned.
• Comply with all company policies and standards.

Requirements

• Previous call center experience with high-volume calls.
• Experience with healthcare or employer benefits (highly preferred).
• Keyboarding and MS Office proficiency.
• Basic computer knowledge (command prompts, shortcuts, troubleshooting).
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Able to multitask effectively.
• Able to work independently with minimal supervision.
• High school diploma or GED.

Key Duties

• Help participants understand plan options and provisions.
• Respond to client inquiries via phone and web.
• Complete customer-related transactions with limited supervision.
• Maintain accuracy and timeliness standards.
• Document calls thoroughly in the case management system.
• Complete callbacks promptly and escalate when necessary.

Pay and Benefits

• Pay: $16/hour – please note this rate may be below your state’s minimum wage.
• Growth opportunities! Health benefits for you and your family, including medical, dental, and vision, starting on day 1!

Qualifications

• Must be 18 years of age or older.

Schedule

• Training Schedule: 8-10 weeks, Monday - Friday 8:30 AM - 5:30 PM EST
• Production Schedule: Monday - Friday | you will be scheduled for a shift between 8:00 AM - 6:00 PM EST

Benefits

• Health benefits for you and your family, including medical, dental, and vision, starting on day 1!

Pay Transparency

• The estimated salary range for this role is $32,760 - $40,950.

Equal Opportunity Employer

• Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.