REMOTE Benefits Representative

About the role

Join the Benefits team and help make a difference for all employees! The team provides HR assistance to organizational employees in the form of accurate, consistent and timely responses to inquiries from various contact channels – phone, chats and HR cases.

Responsibilities

• Serve as a first point of contact for employee related inquiries and holistic case management services, including but not limited to financial, health, and internal review to meet compliance with corresponding benefit plans as defined by the organization.
• Manage workload effectively to meet SLAs and productivity goals.
• Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalating when these cannot be resolved.
• Respond to employee impacting issues that may arise during the benefits event and ensure that proper communication and documentation occurs, even when information is limited.
• Consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.

Requirements

• Excellent organizational and time management skills.
• Strong customer service focus with the ability to prioritize quality and customer experience.
• Excellent verbal and written communication skills.
• Ability to understand benefit terms and programs.
• Quick to act and address customer issues while demonstrating strong judgement/decision making.
• A high degree of ownership and the ability to handle sensitive situations with care and empathy.
• Ability to work within fast-paced environment requiring ability to quickly pivot through several communication forms, prioritization of work to be completed as well as follow-through, and execution with attention to details while always keeping the customers’ needs first.

Qualifications

• 2+ years’ experience working in Benefits or Human resources (preferably in a contact center or shared service environment).
• Experience with rapid and complex changing work environments.
• Outstanding customer service and communication skills.
• Ability to adapt to a flexible working environment.
• Technical aptitude and proficiency with Microsoft Office Suite or similar software.

Skills

• HR
• Benefits
• Customer Support
• Technical Skills
• Strong Communication Skills
• Empathy
• Problem Solving
• Research

Benefits

• Medical
• Dental & Vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Job Type & Location

This is a Contract position based out of Richmond, TX. Application Deadline: This position is anticipated to close on Sep 1, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.