Benefits Call Center Representative *REMOTE

About the role

The My HR Live Support (MHLS) Benefits team is hiring multiple REMOTE Benefits Call Center Representatives. The role is a 6-month contract starting on 9/8 or 9/14, with the possibility of extension. The schedule varies, typically includes weekends, and starts between 6am-11am PST.

Responsibilities

• Serve as a first point of contact for employee related inquiries and holistic case management services, including financial, health, and internal review.
• Manage workload effectively to meet Service Level Agreements (SLAs) and productivity goals.
• Resolve inquiries holistically by referring to available documentation and escalating when necessary.
• Consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.

Requirements

• 2-3+ years of call center experience, preferably in a benefits/open enrollment environment.
• Strong customer service focus with the ability to prioritize quality and customer experience.
• Excellent verbal and written communication skills.
• Ability to understand benefit terms and programs.
• Quick to act and address customer issues while demonstrating strong judgment/decision-making.
• A high degree of ownership and the ability to handle sensitive situations with care and empathy.
• Technical aptitude and proficiency with Microsoft Office Suite or similar software.

Qualifications

• High school diploma or equivalent.
• Experience with Microsoft Office Suite or similar software.

Skills

• Customer service focus.
• Verbal and written communication skills.
• Understanding of benefit terms and programs.
• Ability to prioritize and manage workload.
• Technical aptitude and proficiency with Microsoft Office Suite or similar software.

Benefits

• Medical, dental, and vision coverage.
• Critical illness, accident, and hospital insurance.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions.
• Life insurance (voluntary life and AD&D for the employee and dependents).
• Short and long-term disability insurance.
• Health spending account (HSA).
• Transportation benefits.
• Employee assistance program.
• Time off/leave (PTO, vacation, or sick leave).

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr. Individual compensation offered within this range depends on various factors including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental, and vision coverage; critical illness, accident, and hospital insurance; 401(k) retirement plan; life insurance (voluntary life and AD&D for the employee and dependents); short and long-term disability insurance; health spending account (HSA); transportation benefits; employee assistance program; time off/leave (PTO, vacation, or sick leave).

Job Type & Location

This is a Contract position based out of Dallas, TX. The position is fully remote.

Application Deadline

The position is anticipated to close on Sep 9, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific, and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. The San Francisco Fair Chance Ordinance applies to all positions located in the city and county of San Francisco, and we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.