Onsite Benefits Call Center Representative
About the role
Support customers by answering inbound calls related to employee and retiree annuity benefits. Assist with retirement-related inquiries, benefit information, and general questions regarding their benefits.
Responsibilities
- Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.
- Show strong attention to detail, communication skills, and empathy when handling sensitive customer information.
Requirements
- Previous customer service and/or call center experience.
- Experience with healthcare, employer benefits, or retirement/annuity benefits preferred.
- Strong keyboarding skills and proficiency navigating multiple systems.
- Excellent verbal and written communication skills.
- Strong problem-solving skills.
- Able to multitask effectively while managing a high volume of calls.
- Able to follow guidelines and provide accurate information.
- High school diploma, GED, or college degree.
Qualifications
Self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.
Benefits
- Medical, dental, and vision insurance.
- Consistent work schedule.
- Paid training.
- A great work environment.
Pay
$17/hour, which may be below your state’s minimum wage. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
Schedule
Based on business need, this position may be eligible for a bonus or incentive.
Skills
Strong communication skills, customer-first mindset, attention to detail, empathy, keyboarding skills, problem-solving skills, multitasking ability, and following guidelines.
Benefits
- Health insurance coverage.
- Voluntary dental and vision programs.
- Life and disability insurance.
- A retirement savings plan.
- Paid holidays.
- Paid time off (PTO) or vacation and/or sick time.